MA.Delivery and Return

{"title":"delivery and return","sections":[{"type":"table","content":{"header":"shipping","subheader":"United Arab Emirates","table":[{"name":"Delivery","value":"Countrywide"},{"name":"cost","value":"18 AED. Delivery is free of charge for orders over AED 300"},{"name":"Delivery Time","value":"Within 1–3 working days"}]}},{"type":"table","content":{"header":"","subheader":"Kuwait, Oman, Qatar, Saudi Arabia","table":[{"name":"Delivery","value":"Countrywide"},{"name":"cost","value":"Kuwait - 96 AED, Oman - 110 AED, Qatar - 98 AED, Saudi Arabia - 60 AED"},{"name":"Delivery Time","value":"Within 3–5 working days"}]}},{"type":"simple","content":{"header":"ORDER TRACKING","subheader":"You can track your order using the tracking number on the delivery company's website."}},{"type":"simple","content":{"header":"EXCHANGE","subheader":"We don't currently offer an exchange service. If you would prefer items in another colour or size, please return the items you don't need and place a new order."}},{"type":"simple","content":{"header":"RETURN","subheader":"You have 14 days for return from the delivery date; items can be returned via our home collection service."}},{"type":"orderedList","content":{"header":"RETURN PROCEDURE — UAE","list":[{"number":"1","text":"Please use the link to return the item. You will need your order number and e-mail address. Select the item you would like to return and specify the reason for and method of return. Select \"Original payment method\" to continue. Please note that the delivery cost will be deducted from the amount returned. After entering your information, select \"Confirm.\" You will receive an e-mail confirming receipt of the return request. We will compile and send you all the necessary documents within 24 hours."},{"number":"2","text":"Please print the AWB when you receive it via e-mail, kindly hand over the printed HAWB to the courier without attaching it to the original package and to hermetically seal the item in the original or equivalent packaging. If you were not able to hand over the received document to the courier, either way it will be accepted."},{"number":"3","text":"When you receive the document via e-mail, kindly note your return is automatically arranged to be picked up by the courier the next day anytime between (8:00 – 18:00)."},{"number":"4","text":"Returns usually take up to 3-5 working days. Await the e-mail confirming the approval of the return request."}]}},{"type":"orderedList","content":{"header":"RETURN PROCEDURE — KUWAIT, OMAN, QATAR, SAUDI ARABIA","list":[{"number":"1","text":"Please use the link to initiate your return. You will need your order number and email address. Select the item you would like to return and specify the reason and method of return. Choose \"Original payment method\" to proceed. After entering your information, select \"Confirm.\" You will receive an email confirming receipt of the return request. We will compile and send you all the necessary documents within 24 hours."},{"number":"2","text":"Please ensure the item is in new condition, unworn, and has the original label and tag attached."},{"number":"3","text":"You will receive an email from Aramex to confirm the collection. Kindly check both your inbox and junk/spam folders. The return process will only proceed once this email is confirmed."},{"number":"4","text":"The pickup will be scheduled based on the time you select during confirmation. Any delay in confirming the email may result in a delay in the collection. We kindly ask you to approve the email immediately upon receipt."},{"number":"5","text":"Once confirmed, the pickup will occur within 3 business days, and the courier company will contact you directly."}]}}]}